FAQ | Veritent


Photo by Emily Morter on Unsplash

Got Questions?

We have the answers

What happens at the end of my trial?

7 days before the end of your trial we’ll send you an email asking if you would like to upgrade to one of our paid plans. If you choose not to do this, your account will become dormant, meaning no further searches will be performed and you will have limited access to previous results. You can still access your account and upgrade to a paid plan or delete your profile at any time.

What happens when I upgrade?

All of the search data collected during your free trial period is transferred over, and your image search capacity is increased to the level of your new subscription. You will be charged at the start of the billing period, if you cancel midway through the month you still have access to all the Veritent features until the end of the billing period.

Can I cancel at anytime?

Yes! We understand things change and want to be as flexible as possible. As soon as you cancel you will no longer be billed and will have access to the full Veritent platform for the month for which you have paid. You can restart your subscription whenever you like and pick up where you left off.

How do you find my images?

We utilise advanced search technology to scan the internet looking for you images, with increasing accuracy the longer an image is searched for on Veritent.

When I delete something, is it really gone?

Yes. When you click delete, all the data is removed. No backups, no hidden files, it’s gone.

What happens if I don’t own an image, but I add it to Veritent?

If the image has been taken from the internet, Veritent will identify this and ask you to provide proof that you have been given the rights to use the image. This is either through an IP assignment, evidence of purchase, or a licence agreement. Until this information has been provided, Veritent can’t protect this image.

If the image has been taken by someone else but you posted it online, you don’t actually own the rights to that image. Veritent can’t identify this. If it’s found that an image like this is being used by a third party and you wish to act against them, you must confirm that a) you own the image, and b) provide evidence that you have the ownership rights to the image. If it’s found you have been pressing legal action for an image which you do not own, you can be counter sued – no one wants that.

Can't find the answer?

Contact us and we'll be more than happy to help